Drive innovation in technical support at OpenText as a Principal Technical Support Specialist. Manage lab services and mentor a global team while crafting cutting-edge solutions.As a Principal Technical Support Specialist, you will be essential in maintaining and advancing our Global Technical Support Lab. With a focus on cloud technologies and infrastructure management, your leadership will enhance support capabilities globally.



You’ll be collaborating with cross-functional teams to address complex customer challenges while supporting continuous improvement efforts.Key Responsibilities:- Lead initiatives for lab modernization and efficiency- Act as an escalation point for complex lab issues- Develop automation for lab provisioning and maintenance- Create and enforce lab documentation and standards- Facilitate global technical training and knowledge sharingRequirements:- Minimum of 12 years in systems administration or DevOps- Strong skills in containerization and cloud operations- Knowledge of major operating systems and identity services- Expertise in automation tools such as Terraform- Excellent presentation and communication skillsUtilize your extensive experience at OpenText to make a significant impact on our support operations.#J-18808-Ljbffr

📌 Lead Technical Support Specialist At Opentext (Vaughan)
🏢 opentext
📍 Vaughan