Senior Process Associate, Customer Care — 24x7 Leader (Mississauga)

Senior Process Associate, Customer Care — 24x7 Leader (Mississauga)

31 Aug
|
HCL Technologies
|
Mississauga

31 Aug

HCL Technologies

Mississauga

HCL Technologies Limited in Mississauga, Ontario, is seeking a Senior Process Associate - Customer Care to handle complex inbound and outbound calls, document issues, and ensure quality service in a rapid-paced 24x7 support environment.

The role emphasizes customer empathy, effective communication, adherence to SOPs, and ongoing coaching of teammates, with training timelines to master processes and knowledge bases.

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📌 Senior Process Associate, Customer Care — 24x7 Leader (Mississauga)
🏢 HCL Technologies
📍 Mississauga

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