Drive customer engagement as a Customer Success Manager with SPS Commerce in a hybrid work model. Manage a diverse portfolio of over 200 CPG brands and streamline processes with modern tools.
In this role, you will play a crucial part in the Customer Success Team, focusing on expanding the Emerging Market. Utilize your skills in account management, KPI monitoring, and SaaS customer support to create scalable success processes. This position is vital for establishing repeatable and impactful customer operations as we broaden our reach in the retail space.
Key Responsibilities:
• Manage 200+ CPG brand accounts for engagement
• Execute onboarding and success planning processes
• Monitor account health metrics to identify risks




• Implement adoption campaigns to boost utilization
• Track and report on key customer success metrics
Requirements:
• High school diploma or equivalent; Bachelor's degree preferred
• 1-2 years in customer-facing roles or relevant internships
• Familiarity with SaaS business models
• Solid communication skills with diverse audiences
• Proficiency with CRM systems and data analysis
Leverage your customer success expertise to make a significant impact at SPS Commerce.
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📌 Customer Success Manager at SPS Commerce (Toronto)
🏢 SPS Commerce
📍 Toronto