Drive production support excellence as a Senior Salesforce Production Support Engineer in Toronto, ON, focusing on stability and automated release management. Your role is crucial in supporting investment banking applications effectively.This chance involves L2/L3 support to front-office users while managing critical ITIL processes. With a proactive mindset, you will work on incident management, system reliability, and strategic improvements in collaboration with various teams to ensure seamless application performance.Key Responsibilities:
- Provide comprehensive L2/L3 production support for users
- Manage ITIL incident and problem processes effectively
- Coordinate bug fixes and system enhancements
- Monitor systems to improve reliability with automation
- Document processes and share knowledge proactivelyRequirements:
- 7 to 12 years of experience in Production Support
- Strong preference for Capital Markets background
- Expertise in scripting and automation (Python)
- Familiarity with DevOps tools and practices
- Excellent communication and analytical capabilitiesHarness your skills in supporting Salesforce systems to contribute to impactful change in an investment banking context.#J-18808-Ljbffr

📌 Senior Salesforce Production Support Specialist (Toronto)
🏢 Lorven Technologies
📍 Toronto