Join our team as a High-Touch VIP Account Manager on-site in Vancouver, BC. Foster lasting relationships with high-value players through premium customer engagement.
In this role, you’ll manage a dedicated book of business to increase account value and drive player retention. With a focus on genuine communication, you’ll conduct extensive daily outreach, making 20 outbound calls and 50 texts to engage VIP clients. Your analytical skills will guide tailored strategies for maximizing account potential and enhancing player experiences.
Key Responsibilities:
• Manage VIP accounts to boost player retention
• Perform 20+ outbound calls and 50+ texts daily
• Develop genuine relationships through tailored outreach




• Execute campaigns in collaboration with the CRM team
• Monitor player performance trends for upselling opportunities
Requirements:
• Bachelor's Degree in relevant field or equivalent experience
• Minimum 1 year in account management or sales
• Robust ability to analyze player data effectively
• Exceptional communication and interpersonal skills
• Availability for after-hours and travel as needed
Become a key player in delivering exclusive VIP events and exceptional service in Vancouver.
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📌 High-Touch VIP Account Manager Vancouver
🏢 Punt
📍 Vancouver