This is a hybrid role (home and office). Candidate should be based in or around Montreal.

Full-time.

CA$50,165.00 yearly.

The Appointment Coordinator is the primary point of contact between the Dealership and their customers. With the focus always on customer service, the appointment coordinator schedules routine and unplanned maintenance for vehicles. The goal is always to build and maintain positive relationships between both parties.

Role responsibilities are primarily phone-based and include, but are not limited to, the following:

Receive and respond to inbound calls from customers who want to schedule service with their dealership.

Complete outbound calls to customers regarding vehicle maintenance recommendations, recalls, appointment confirmations, and customer satisfaction after a dealership visit.

Respond to all customer inquiries by listening to understand, showing empathy,



and gathering all applicable information before recommending solutions.

Qualifications and Education Requirements:

High school diploma (or equivalent)

Ability to multi-task and navigate multiple computer applications simultaneously

Ability to communicate clearly and concisely both verbally and in writing

You can only apply to 1. Either OEM or Autocan. Please do not apply to both as they are the same gig, just servicing different dealerships.

Customer service experience (inbound and/or outbound) of at least 1 year is required

Must be detail-oriented, professional, reliable, positive, and dedicated

Must not have an existing contract with Neo Financial.

Work from the comfort of your home

Set your own adaptable schedule Monday to Saturday 9AM-9PM EST

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