OverviewAs a Customer Success Manager, Mid-Market, your priority focus will be delivering value to your customers during the entire duration of the partnership, helping customers identify and realize positive business outcomes with Jitterbit that results in retaining and expanding the accountYou will be assigned to work with customers within our Mid-Market and SMB segments. Working with a high-volume of customers, you’ll be an expert at managing multiple stakeholders and priorities. You will be accountable for the overall success of your assigned customers throughout their entire journey with Jitterbit. You will work closely with a Manager of Implementations, who will be responsible for the outcomes of the implementation phase of your customers' journey.You will remain actively engaged during the implementation phase, ensuring that any risks or issues raised by the Manager of Implementations and/or Project Manager are mitigated promptly. The implementation phase comprises the successful accomplishment of onboarding, feature implementation, and legacy-system retirement milestones. You will become the trusted advisor who will empower our customers to sign up for additional Jitterbit resources and solutions.



You will seek out opportunities to upgrade our existing customers and work closely with the Revenue team to convert Customer Success Qualified Leads into expansion opportunities and create successful renewal and retention strategies.Duties and Responsibilities: Stakeholder ManagementBuild and maintain long-lasting customer relationships to retain and expand accounts.Present to stakeholders at all levels, including end users and C-suite executives.Serve as the key escalation point for customer concernsCollaborate with internal teams (Product, Sales, and Support) to address customer needs and improve offerings.Duties and Responsibilities: Customer Success and Product AdoptionUse the Customer Success Platform to automate tasks and customer interactions where appropriate.Manage a high-volume, quick-paced book of business with an organized approach.Work closely with the Manager of Implementations to help customers transition from legacy processes and ensure full adoption of Jitterbit as their Rebate source of truth.Guide customers through the Jitterbit Customer Journey, from onboarding to proficient, value-driven use of the platform.Continuously develop expertise in the rebate industry to provide best practices and become a trusted advisor.Drive product adoption for post-implementation stage customers, ensuring maximum value.Duties and Responsibilities: Commercial Responsibility and

📌 Customer Success Manager (Ottawa)
🏢 Jitterbit
📍 Ottawa