Desktop Support Technician (10+ years) to deliver Tier 2 site support using Windows, Microsoft 365, Mac OS, and ServiceNow

Our mining client is seeking a

Desktop Support Technician (10+ years) to deliver Tier 2 site support using Windows, Microsoft 365, Mac OS, and ServiceNow Join a corporate end-user computing team supporting day-to-day IT operations within a large-scale mining environment. This role provides Tier 2 desktop support for hardware, software, mobile devices, enterprise applications, and collaboration tools across a multi-platform environment. The position supports both in-person and remote users while partnering with Service Desk, Network & Server Operations, and Client Technology teams to resolve technical issues. 12 month Contract, Vancouver, Onsite 5 days a week, will move down to 4 days later , Working Hours: 37.5/week PST Must Haves

5+ years providing

Tier 2 support

within a corporate office environment Enterprise support for

Mac OS , Apple products, and iOS devices in an

ActiveSync

setting Strong support background with

Windows ,

Microsoft 365 , and Exchange Online Hands-on use of

ServiceNow





or other incident management and ticketing systems Good understanding of computer hardware, software, networking, remote support tools, and client-server networking systems Nice to Have

Familiarity with JAMF, NoMAD, Apple Enterprise Connector, and InTune on Mac Experience providing VIP/executive-level support Experience supporting Xerox AltaLink multifunction printers Familiarity with Azure Online, SCCM, Active Directory, and Desktop Authority Background in customer service or hospitality Responsibilities

Provide Tier 2 technical support for computers, mobile devices, peripherals, and software Troubleshoot and resolve technical issues with vendor support teams Support multi-platform environments including file servers, email servers, collaboration tools, and enterprise applications Respond to support requests through ticketing systems, phone, email, and chat Document incidents and requests within the ticketing system Coordinate hardware and software procurement with internal procurement teams Develop and update Knowledge Base articles for internal documentation

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📌 Desktop Support Technician (10+ years) to deliver Tier 2 site support using Windows, Microsoft 365, (Winnipeg)
🏢 S.i. Systems
📍 Winnipeg