As the Clinical Manager, you will be a member of FIREFLY's Leadership Team and play a central role in overseeing clinical services for children and youth. You will support a team of professionals, guide program delivery, and work collaboratively across the organization and community to strengthen services and outcomes.

What We're Looking For

- Provide leadership and oversight to clinical professionals and support staff.
- Manage day-to-day service delivery, programs, and clinical operations. Portfolio will have a focus in diagnostic services.
- Promote service excellence by monitoring performance and implementing strategic improvements and leading a team of dedicated clinicians and staff, promoting skilled growth and clinical excellence.
- Support staff through coaching, supervision, training, and performance review.
- Foster a collaborative, supportive team culture that encourages innovation and problem-solving.
- Ensure clinical and service data is accurate, meets Ministry requirements, and supports quality decision-making.
- Participate in agency-wide service planning and contribute to FIREFLY's strategic priorities.
- Collaborate with Leadership Team members and community partners to enhance service coordination and access.
- Represent FIREFLY in community partnerships and system planning initiatives as required.
- Ensure compliance with agency policies, procedures, and applicable legislation.
- Effectively manage complex, sensitive clinical and operational situations.
- Lead and manage the delivery of services across our regional service area.




- Foster a culture of continuous improvements and client-centered care.
- Support integrated, cross-program service delivery through collaborative planning and partnership development.
- Represent FIREFLY in community planning tables and initiatives that enhance access to services for children and youth.
- Perform other duties as required.

Education & Experience

- Master's degree in a related field or an equivalent combination of education and experience.
- 7-10 years of experience in child and youth development services or related areas.
- 3-5 years of progressive leadership experience.
- Professional registration with a relevant regulatory body (preferred).

Skills & Competencies

- Strong team leadership, supervision and conflict resolution skills.
- Proven ability to support data-informed service planning and quality improvement.
- Demonstrated proficiency in FIREFLY's Management Competency Framework, including Client Focus, Emotional Intelligence, and Results Oriented.
- Strong analytical skills with the ability to interpret data and support evidence-based decision-making.
- Sound judgment, diplomacy, and ability to manage complex and sensitive situations.
- Ability to manage competing priorities, deadlines,



and a high volume of work.
- Commitment to fostering a positive, inclusive and collaborative work environment.
- Understanding of relevant legislation, standards, and best practices in children's developmental health.
- Understanding of trauma-informed, culturally responsive, and client centered care.
- Excellent organizational, analytical, communication skills.

Conditions of Employment:

- Clear Criminal Record Check with Vulnerable Sector Screen
- Ability to manage a reasonable workload with effective prioritization and follow-up

- Commitment to professionalism, teamwork, and quality service
- Ability to manage conflict, mediate, and support problem-solving
- Commitment to promoting and following FIREFLY's health and safety practices
- Travel within the FIREFLY service region is required; some evening and weekend work may be required from time to time.

Why Join FIREFLY?

Make a meaningful differencein the lives of children, youth and families.

- Be part of a collaborative team that values innovation, wellness, and continuous learning.
- Enjoy professional development opportunities and a supportive leadership culture.
- Receive a competitive compensation and benefits package including:HOOPP pension
- 4 weeks vacation entitlement to start, plus paid holiday closure between Christmas and New Year's
- Paid sick leave
- Comprehensive benefit plan covering health, dental, vision, travel, life insurance and critical illness insurance.

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📌 Clinical Manager (Atikokan)
🏢 Northwest Employment Works
📍 Atikokan