We are looking for a Connection Guide to join our team!

As a Guide, you are more than a reservation specialist — you are the first point of contact in a guests wellness journey. You create a simple, welcoming path to wellness, helping guests access meaningful moments of connection with nature, themselves, and others.

Create Effortless Access

- Guide guests through resort and spa bookings with clarity and care across phone and email channels.

- Make the experience straightforward and seamless from first inquiry to confirmed reservation.

- Anticipate needs and remove friction before it arises.

Foster Genuine Connection

- Listen with intention to understand each guest’s unique wellness goals.

- Offer personalized recommendations aligned with their preferences and comfort.

- Hold space for questions, concerns, and special requests with empathy and confidence.

Be a Trusted Wellness Resource

- Develop a deep understanding of our spa experiences, environments, and philosophy.

- Speak naturally and authentically about what makes our approach to wellness unique.

- Help guests choose experiences that support rest, connection, and renewal.





Contribute to Shared Success

- Support individual and team goals through thoughtful guidance and service excellence.

- Accurately document guest interactions to ensure continuity of care.

- Uphold privacy, compliance, and operational standards with integrity.

Who You Are

- Warm, grounded, and naturally welcoming.

- A clear communicator who makes complex information feel simple.

- Passionate about wellness, hospitality, and creating meaningful experiences.

- Comfortable guiding conversations toward booking decisions without pressure.

- Motivated by contributing to a collaborative, supportive team environment.

Experience in hospitality, spa, wellness, or contact centres is an asset — but your ability to connect authentically matters most.

Working Environment

- Day, afternoon, or evening shifts, including weekends and statutory holidays.

- Office-based role in downtown Calgary.

- A collaborative team culture rooted in respect, trust, and shared success.

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📌 Connection Centre Guide (Calgary)
🏢 Pomeroy Lodging
📍 Calgary