Elevate your customer service skills with Propel as a Payment Solutions Advisor. This role emphasizes strong communication and professionalism while managing a high volume of inquiries in a dynamic fintech environment.Propel is seeking a dedicated advisor to manage inbound and outbound customer interactions. You'll utilize web-based applications and provide solutions to rehabilitation of customer accounts. Solid work ethic, attention to detail, and a customer-service mindset are crucial in this fast-paced role. Spanish language skills will give you an advantage as you build customer confidence and foster relationships.Key Responsibilities:Respond to inquiries across multiple communication channelsUse applications for customer investigation and verificationAnswer and clarify customer questions promptlyRehabilitate accounts in arrears with empathyFollow up on non-responsive accounts to ensure resolutionRequirements:Strong work ethic and customer service orientationAbility to manage large call volumes efficientlyExcellent communication skills, Spanish preferredDetail-oriented with a professional demeanorPrevious call center experience is an assetBecome a key player in helping underserved consumers access credit with Propel.

📌 Customer-Focused Payment Solutions Advisor (Toronto)
🏢 Propel Holdings
📍 Toronto