Desktop Support Technician (10+ years) to deliver Tier 2 site support using Windows, Microsoft 365, Mac OS, and ServiceNow

Our mining client is seeking a Desktop Support Technician (10+ years) to deliver Tier 2 site support using Windows, Microsoft 365, Mac OS, and ServiceNow

Join a corporate end-user computing team supporting day-to-day IT operations within a large-scale mining workplace. This role provides Tier 2 desktop support for hardware, software, mobile devices, enterprise applications, and collaboration tools across a multi-platform environment. The position supports both in-person and remote users while partnering with Service Desk, Network & Server Operations, and Client Technology teams to resolve technical issues.

12 month Contract, Vancouver, Onsite 5 days a week, will move down to 4 days later , Working Hours: 37.5/week PST

Must Haves

- 5+ years providing Tier 2 support within a corporate office environment
- Enterprise support for Mac OS , Apple products, and iOS devices in an ActiveSync environment
- Strong support background with Windows , Microsoft 365 , and Exchange Online
- Hands-on use of ServiceNow or other incident management and ticketing systems




- Good understanding of computer hardware, software, networking, remote support tools, and client-server networking systems

Nice to Have

- Familiarity with JAMF, NoMAD, Apple Enterprise Connector, and InTune on Mac
- Experience providing VIP/executive-level support
- Experience supporting Xerox AltaLink multifunction printers
- Familiarity with Azure Online, SCCM, Active Directory, and Desktop Authority
- Background in customer service or hospitality

Responsibilities

- Provide Tier 2 technical support for computers, mobile devices, peripherals, and software
- Troubleshoot and resolve technical issues with vendor support teams
- Support multi-platform environments including file servers, email servers, collaboration tools, and enterprise applications
- Respond to support requests through ticketing systems, phone, email, and chat
- Document incidents and requests within the ticketing system
- Coordinate hardware and software procurement with internal procurement teams
- Develop and update Knowledge Base articles for internal documentation

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📌 Desktop Support Technician (10+ years) to deliver Tier 2 site support using Windows, Microsoft 365, Mac OS, and ServiceNow (Vancouver)
🏢 S.i. Systems
📍 Vancouver