Shape the future of application support at Citigroup as an Apps Support Lead Analyst, focusing on Pega and AI platforms. Drive operational improvements and ensure seamless system performance across teams.In this full-time role, you will manage intricate application support processes, uphold service levels, and engage with senior stakeholders. Your strategic oversight will facilitate effective incident management, vendor alignments, and team mentoring. You should possess robust experience and a thorough understanding of industry practices to drive results.Key Responsibilities:Lead production support efforts for critical applicationsOversee incident management using observability toolsManage vendor relationships for offshore servicesCreate automation scripts to enhance support efficiencyMentor the technical team for performance enhancementRequirements:At least 10 years of experience in Apps SupportExpertise in managing senior stakeholdersExcellent written and verbal communication skillsPreferred experience in AI platforms and low-code technologyBachelor's degree required; Master's degree preferredHarness your leadership skills and technical expertise to make an impact on Citigroup's mission-critical systems.

📌 Citi Apps Support Lead Analyst Role (Mississauga)
🏢 Citi
📍 Mississauga