Fortinet is looking for a Technical Support Engineer to join our growing team to provide exceptional customer service and technical help for our loyal customers. The ideal candidates are not only technical, but also energetic and passionate about working for Fortinet and supporting our products. This is a great opportunity to learn all aspects of the products that we support in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.The Canada base salary range for this full-time position is expected to be between $74,000 - $90,000 annually. Wage ranges are based on various factors including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience.ResponsibilitiesProvide direct technical web and telephone support to Fortinet customers including Basic troubleshooting on the range of Fortinet Enhanced Technologies products including FortiMail, FortiVoice, FortiRecorder and FortiSandboxCollection,



analysis and change recommendations of configuration informationCollection and analysis of customer network informationCollection and initial analysis of packet trace informationRecommend corrective actions based on analysisProvide customer education where needed due to gaps in networking, product knowledge etcConsultation of technical documentation, bulletins and release notes for known problemsReproduction of customer environments on lab equipmentFollow up on technical cases including proper escalation and management of the case until case closureManage customer communications and expectations until the closure of each caseQualifications1-2 years of experience in a technical support or system administration role in a networking/security company or equivalent educationDegree or Diploma in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.Deep working knowledge of operating systems – Windows, OSX, LinuxStrong understanding of TCP/IP, routing protocols, L2/L3 switches, VOIP, messagingStrong troubleshooting and problem‑solving skillsStrong communication skills, both written and verbal.BenefitsFortinet strives to provide you and your family with a comprehensive benefits package. Perks eligibility starts on your first day of hire and comprises 100% company paid medical, dental, and vision coverage, including a Health Spending

📌 Technical Support Engineer (Ottawa)
🏢 Zoomcar
📍 Ottawa