Lead customer engagement as a Customer Success Manager for SMBs at Karbon. Utilize your skills to enhance product adoption and ensure retention across a diverse portfolio.
As part of Karbon’s dedicated team, you will focus on driving satisfaction for small and medium-sized businesses. Your role will involve proactive relationship management, using feedback to inform strategies for better user experiences. Collaborating effectively with cross-functional teams ensures you deliver the best outcomes for customers while resolving any concerns that arise.
Key Responsibilities:
• Manage a portfolio of SMB accounts with strong relationships
• Facilitate customer success through product usage




• Identify at-risk renewals and implement solutions
• Collaborate on resolutions with internal teams
• Use analytics to inform strategies and enhance service
Requirements:
• At least 2 years in customer success or account management
• Intermediate skills in Google Sheets and Excel
• Proven track record of managing multiple accounts
• Robust problem-solving and communication skills
• Experience with customer success tools
Become a vital part of customer satisfaction and growth at Karbon.
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📌 Customer Success Manager for SMBs (Toronto)
🏢 Karbon
📍 Toronto