Become a key player in legal innovation as a Senior AI Builder & Analyst at Clio. This role focuses on building AI-driven tools that enhance customer support efficiency in a hybrid work setting.Based in Burnaby, Calgary, or Toronto, you will work with the Customer Support team to design, refine, and implement AI-assisted workflows. Your role involves direct collaboration with multiple departments, ensuring that the built tools are optimized to replace manual processes. Your capacity for hands-on technical work will help shape the operations and ultimately improve the legal experience.Key Responsibilities:Design AI workflows that improve support servicesMaintain quality assurance tooling for conversation analysisDevelop dashboards to track support quality trendsIdentify areas for AI implementation across teamsAutomate reporting on support performance metricsRequirements:At least 4 years of experience in SaaS supportProven experience in AI workflow buildingStrong reporting and data analysis capabilitiesKnowledge of essential support metricsAbility to convey complex data clearly to stakeholdersUtilize your AI-building expertise at Clio to redefine the future of legal support.

📌 Lead Ai Builder And Analyst At Clio (Vancouver)
🏢 Clio
📍 Vancouver