Job SummaryA critical member of the Specialized retail network, the Store Manager balances excellence in retail operations with a passion for the power of a outstanding brand. The Store Manager maintains the culture of the business and sets the tone of the store. The ideal candidate has a consistent record encouraging successful, profitable retail, and wants to take that expertise to the next level as a driver of outstanding brand experiences. Beyond being a well‑adapted business leader, the Store Manager works collaboratively with staff, retail partners, and local riders as a host, mentor, brand advocate, and customer service ace. This role also works cross‑functionally with other members of the Specialized team to facilitate store‑based events passionate about education, product launches, advocacy, and brand innovation.How You’ll Make a DifferenceOverall profitability of the retail store, namely covering and exceeding the store’s run cost to maximize the contribution to the topline revenue of Specialized Bicycle Components, globallyExemplify outstanding methodologies for staff and local operatorsEnsure the conveyance of transformative, inclusive, ride‑focused, locally‑authentic and collaborative experiences for staff and riders alike inside and out, c/o the Specialized Retail WayHost/give tours of the space to retailers, explaining our processes for outstanding methodologiesPerformance management/talent management of all current employeesEncourage a welcoming, diverse,



and inclusive workforce through talent recruitmentSchedule all staff and shift coverage showroomEducate all staff (in‑house training, SBCU, and SBCU.Com facilitation)Establish and sustain all clientele (establish long‑term relationships with key riders and retailers, based on data about their preferences, behaviors, and purchases)Uphold all cleanliness and organizational standards for the sales floor and office spaceHandle the progress and ensuring timely delivery of all special orders and home deliveriesEnsure staff has direction and is informed when the manager is not present (days off, time off, etc.) so that all employees are working purposefully towards store goalsEvaluate each employee’s performance and be the first point of contact when issues arise in‑store among riders, staff, and the service/sales interfaceSet goals with each member of the team which include development, store‑wide goals, and larger company initiativesOperate within the set rules of the company (Specialized Retail LLC.) and ensuring alignment of all practices with Specialized Bicycle ComponentsWhat You Need To WinExperience and passion for cycling and the Specialized brandA current or former retail employee with 1+ years of experience preferredExcellent communication with the ability to effectively interact with riders and team membersMust be able to work as business dictates which includes weekendsAbility to stand for extensive time periods; while occasionally walking, kneeling, or reachingAble to lift at least 50 lbs. or more and use proper lifting skillsBike shop experience a plusBenefitsCompetitive health care (Medical PPO or HDHP)*Dental*Vision*Health Savings

📌 Store Manager - Cap'S Bicycle Shop - New Westminster, Bc
🏢 Specialized Bicycle Components
📍 New Westminster