Lead retail operations and customer experience at HAVEN in Vancouver. We're seeking a senior Operations Manager to uphold luxury brand standards while developing impactful operational frameworks.

As an Operations Manager, you will own and enhance the end-to-end customer experience, collaborating directly with the Co-Founders to drive growth. This senior position requires a strong understanding of luxury retail dynamics, alongside a dedicated focus on developing teams and refining service protocols. Your ability to thrive in a growth-phase environment will be crucial.

Key Responsibilities: • Oversee end-to-end customer experience across all touchpoints • Develop, document, and refine service protocols and SOPs • Build a robust clienteling culture within the team • Ensure in-store presentations meet brand standards • Lead and develop team members into future leaders

Requirements: • Minimum 5 years retail operations experience • 2 years in a leadership role • Experience in luxury retail environments • Proven track record in team development • Solid communication skills across all levels

Elevate HAVEN's retail performance through exceptional customer service and operational excellence. #J-18808-Ljbffr

📌 Operations Manager at HAVEN Vancouver (Winnipeg)
🏢 HAVEN APPAREL
📍 Winnipeg