Assistant Terminal Manager – Saint John

Location:

Saint John, New Brunswick Reports To:

Terminal Manager – Saint John Join Our Team

Bay Ferries Limited isseeking a highly motivated and organized

Assistant Terminal Manager

tosupport terminal operations in Saint John, New Brunswick. This leadership role is ideal for an experienced operationsprofessional who thrives in a quick-paced environment and is passionate aboutsafety, customer service, team leadership, and operational excellence. Thesuccessful candidate will assist in overseeing daily terminal operations whileensuring safe, efficient, and high-quality service delivery for passengers,commercial traffic, and stakeholders. Key Responsibilities

Safety & Compliance

Promote and maintain astrong safety culture across all terminal operations. Support implementationand continuous improvement of the Terminal Safety Management System. Ensure compliance withsafety, security, environmental, and regulatory requirements. Demonstrate a commitment to maintaining a just-cause safety culture. Operational Management

Assist in managing dailyterminal operations to ensure efficient and safe vessel loading andunloading. Support trafficmanagement involving commercial vehicles, passenger vehicles, RVs, andreservations. Monitor passengermanifests and loading procedures. Assist with shipping andreceiving activities. Financial & Administrative Oversight

Support management ofterminal budgets and operating expenses. Assist with revenueprotection, cash handling, and accounting controls. Monitor operationalperformance and identify improvement opportunities. Staff Leadership

Assist with recruitment,onboarding,



and employee training. Coordinate employeescheduling, shift rotations, overtime, vacations, and call-ins. Support performancemanagement and employee development. Assist with labourrelations and grievance handling involving unionized and non-unionizedstaff. Customer Experience & Contractor Management

Analyze customerfeedback and identify service improvements. Help manage contractorrelationships and service standards. Ensure contractorsmaintain high standards of customer service and cleanliness. Regulatory & Environmental Oversight

Liaise with regulatoryagencies as required. Assist in environmentalcompliance, including waste management and potable water sampling. Qualifications

Strong leadership,communication, and problem-solving skills. Experience inoperations, terminal, logistics, transportation, or facility management. Ability to managemultiple priorities in a dynamic environment. Knowledge of operationalsafety procedures and regulatory compliance. Ability to read andinterpret accounting and financial reports. Strong decision-makingskills and ability to work independently. Working Conditions

Combination of officeand field work. Regular visits toterminals, docks, vessels, and customer locations. Flexible schedulerequired, including evenings, weekends, and occasional overnight travel. What We’re Looking For

We are seeking a dependable and proactive leader who: Leads by example Prioritizes safety Works well underpressure Delivers excellentcustomer service Builds strong workingrelationships with employees and stakeholders Deadline for Applications: September 9, 2026

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📌 Assistant Terminal Manager – Saint John (Winnipeg)
🏢 Bay Ferries
📍 Winnipeg