Lead Ingram Micro's global strategy for Zendesk as the Manager of Business Platform Operations. Embrace a hybrid role based in Mississauga, Ontario, focusing on customer experience and operational excellence.Ingram Micro seeks a visionary leader to drive its Zendesk platform operations. This role combines strategic oversight with hands-on execution, including AI implementation, workflow automation, and support transformation. You will guide a global team dedicated to improving customer outcomes while ensuring platform stability and scalability.Key Responsibilities:Define and execute the Zendesk roadmap and operational strategyLead global governance, administration, and support operationsEstablish KPIs, service levels,



and operational readiness across regionsDrive AI adoption, ticket deflection, and customer satisfactionFoster a high-performing global team focused on innovationRequirements:Proven experience managing platform operations and global teamsStrong knowledge of AI and automation strategiesCapacity for process optimization and standardizationExcellent communication and partnership skillsBackground in IT service delivery and governanceDrive innovation and operational excellence as you lead Ingram Micro's Zendesk platform to recent heights.

📌 Manager Of Global Zendesk Operations (Mississauga)
🏢 Ingrammicro
📍 Mississauga