Become the Client Experience Team Manager at Fidelity, focusing on delivering exceptional service. This hybrid position emphasizes leadership for a bilingual service team.

You will lead a dynamic team at Fidelity, ensuring operational excellence for critical clients. The role requires five years' experience in the mutual fund sector and a commitment to enhancing client satisfaction through effective communication and relationship-building. Your expertise will drive compliance and continuous improvement in service quality.

Key Responsibilities: • Manage daily team operations and client service • Ensure timely responses to emails and calls • Build and maintain client relationships • Implement service improvement action plans • Collaborate with sales to boost client retention

Requirements: • Five years of relevant financial services experience • At least one year of management or coaching experience • Post-secondary education or equivalent experience • Robust oral and written English communication • French communication skills required if in Montreal

Lead a team committed to delivering premier client service and make an impact at Fidelity. #J-18808-Ljbffr

📌 Fidelity Client Experience Team Manager (Winnipeg)
🏢 Fidelity International
📍 Winnipeg