Shape the future of legal customer support as Clio's VP Global Support Strategy. Lead a dynamic team dedicated to enhancing service delivery through innovative practices and AI.As the Vice President of Global Support Strategy at Clio, you will take charge of redefining how we serve thousands of legal professionals worldwide. With a focus on transforming customer interactions and satisfaction, this role demands leadership of a global team exceeding 150 employees. Your vision will directly impact the success of Clio's core services, ensuring sophisticated support mechanisms that blend human expertise with AI efficiency.Key Responsibilities:Create and drive strategic support frameworksLead and develop a diverse global support teamFocus on high-impact,



complex customer interactionsAlign support strategies with company growth objectivesCollaborate with various departments for integrated supportRequirements:Significant experience in a senior support leadership roleInsight into AI technologies and operational strategyExperience with P&L management for service departmentsStrong relationship management and influence skillsExcellent decision-making at the executive levelTransform Clio's customer service landscape by redefining support strategies that resonate with today's legal setting.

📌 Vp Global Support Strategy At Clio (Vancouver)
🏢 Clio
📍 Vancouver