Become a Service Desk Technical Analyst and deliver first-line support. Help diagnose issues and enhance the IT experience for end-users through effective troubleshooting.

In this capacity, you will support users by diagnosing and resolving both hardware and software-related issues. The Service Desk Technical Analyst plays a crucial role in managing service requests and maintaining IT assets. With 1-3 years of experience preferred, this role demands strong communication skills and problem-solving capabilities in a busy help desk environment.

Key Responsibilities: • Provide Level 1 and Level 2 technical support • Escalate complex issues to appropriate teams • Help maintain an organized inventory of IT assets • Produce operational reports for service performance • Diagnose technology-related issues efficiently

Requirements: • 1-3 years experience in a help desk setting • Familiarity with Microsoft OS and ticketing software • Ability to work under pressure and prioritize tasks • Robust interpersonal and communication skills • Relevant industry certifications beneficial

Maximize your potential in IT support with this engaging Service Desk role. #J-18808-Ljbffr

📌 Service Desk Technical Analyst Role (Montreal)
🏢 Arsenault
📍 Montreal