Transform customer interactions at Quantiphi as a Senior CCaaS Architect, located in Toronto with a hybrid work model. Bring over a decade of experience in deploying conversational AI platforms like Google Dialogflow CX.This role focuses on the strategic design and configuration of AI-driven customer engagement solutions. You will collaborate with architects, manage integrations, and ensure high-quality customer journeys. Emphasizing your strong competencies in chatbot development and AI technologies will be key to your success.Key Responsibilities:Design intents, entities,



and conversational flows for Dialogflow CXOversee configuration and deployment processes with efficiencyCreate documentation and administration guides for internal teamsConduct user acceptance testing and production turnaroundsImprove ongoing solutions through analytics and user feedbackRequirements:Minimum of 10 years in relevant technologies and implementationsAdvanced understanding of Google Dialogflow CX functionalitiesAbility to produce transparent technical documentationStrong time management and problem-solving skillsKnowledge of CCaaS and related platforms is preferredContribute to impactful digital transformations and customer service excellence with Quantiphi's talented team.

📌 Senior Ccaas Architect At Quantiphi (Toronto)
🏢 Quantiphi
📍 Toronto