An established transportation and logistics organization is seeking a Claims Manager (Freight Claims & OS&D;) to oversee its freight claims function within a high-volume LTL environment.This role is ideal for someone with experience in freight claims, Overages, Shortages & Damages (OS&D;), or transportation operations who enjoys investigating freight issues, resolving complex claims, and working closely with terminals, operations teams, carriers, and customers.What You'll Be DoingManage the end-to-end freight claims process, including cargo damage, shortages, overages, loss claims, and other OS&D; (Overages, Shortages & Damages) mattersInvestigate liability, review supporting documentation, and coordinate claim resolutionWork closely with terminals, operations teams, customers, and carriers to resolve freight discrepancies, freight recoveries, and OS&D; issuesTrack claims activity, identify trends,



and support process improvements aimed at reducing recurring claims and freight exceptionsMaintain accurate records and ensure compliance with company policies and transportation requirementsWhat They're Looking For5+ years of experience in freight claims, cargo claims, OS&D;, transportation operations, or LTL logisticsStrong understanding of freight documentation, claims procedures, liability investigations, and freight discrepancy resolutionExperience investigating Overages, Shortages & Damages (OS&D;), damaged freight, missing freight, and shipment exceptionsAbility to manage multiple priorities in a fast-paced transportation environmentExperience within an LTL carrier, transportation company, or 3PL environment is strongly preferredThis is an chance to take ownership of a critical function within a stable transportation organization while helping drive operational improvements and customer satisfaction across the network.#J-18808-Ljbffr

📌 Claims Manager (Toronto)
🏢 OpTalent | Canada | Recruitment
📍 Toronto