Lead the business platform strategy at Ingram Micro as the Manager of Business Platform Operations based in Mississauga, Ontario. This hybrid role emphasizes optimizing Zendesk for superior customer support and experience.Ingram Micro is searching for a agile Manager of Business Platform Operations to oversee their Zendesk platform strategies. In this role, you will manage a global team dedicated to enhancing operational efficiency, integrating AI capabilities, and driving user adoption. Collaborating with various stakeholders,



you will ensure the platform meets evolving business needs and supports transformative initiatives.Key Responsibilities:Define and implement the roadmap for Zendesk and business systemsLead global operations and governance for the platformEstablish and track operational KPIs for performance improvementFoster a high-performing culture through team leadershipDrive AI-powered initiatives and workflow automationRequirements:Bachelor's degree in IT or related field8-10 years of experience in enterprise business systems5+ years of people leadership experienceProven record in process improvement and technology adoptionStrong analytical and stakeholder management skillsElevate customer service and operational excellence through innovative solutions and strategic leadership at Ingram Micro.

📌 Business Platform Operations Manager At Ingram Micro (Mississauga)
🏢 Ingram Micro
📍 Mississauga