Lead client engagement efforts at Alloy.Ai as a Senior Customer Success Manager, focusing on Mid-Market and Enterprise clients. Drive value and measurable outcomes in a hybrid work setting.You will be pivotal in managing a diverse customer portfolio, ensuring seamless onboarding, implementation, and growth opportunities. In this energetic role, you'll collaborate with a variety of stakeholders, providing insights that shape Alloy.Ai's product strategy. Your analytical mindset will help clients maximize their use of our platform, ultimately contributing to their profitability and success.Key Responsibilities:Manage a portfolio of 10–20 key accountsSupport users through onboarding and implementationCreate strong business partnerships for enduring relationshipsIdentify and drive expansion opportunitiesGather and prioritize customer feedback for product improvementsRequirements:Minimum 3 years of experience in SaaS or consultingExceptional problem-solving and analytical skillsStrong organizational and project management experienceAbility to cultivate long-term relationships with executivesComfortable in a fast-paced startup cultureDrive customer success and impact industry change at Alloy.Ai in Vancouver.

📌 Alloy.Ai Senior Customer Success Manager Role (Vancouver)
🏢 Alloy.ai
📍 Vancouver