Lead CIBC's service design initiatives as a Senior Manager in Toronto, focusing on user-centric solutions. Collaborate with a multidisciplinary team to address significant banking challenges and enhance experiences.As a Senior Manager on CIBC's Process Engineering and Optimization team, you will spearhead service design projects using a mixed-methods approach. Your role involves leading behavioral research, conducting workshops, and developing prototypes to drive innovation.



You will also mentor junior team members while cultivating solid relationships with stakeholders to define project visions and success criteria.Key Responsibilities:Lead multidisciplinary teams on end-to-end service design projectsConduct behavioral research to inform design strategiesFacilitate workshops to co-create future service experiencesPrototype low-to-medium fidelity solutions for testingDevelop service blueprints and strategic roadmapsRequirements:Experience in human-centered design and behavioral scienceGraduate degree in relevant field or equivalent experienceStrong facilitation and coaching skillsAbility to navigate ambiguity and complex problemsPassion for creating equitable and inclusive solutionsShape the future of banking service design at CIBC with your leadership and creativity.

📌 Service Design Senior Manager At Cibc (Toronto)
🏢 Canadian Imperial Bank of Commerce
📍 Toronto