Lead retail operations and customer experience at HAVEN in Vancouver. We're seeking a senior Operations Manager to uphold luxury brand standards while developing impactful operational frameworks.
As an Operations Manager, you will own and enhance the end-to-end customer experience, collaborating directly with the Co-Founders to drive growth. This senior position requires a robust understanding of luxury retail dynamics, alongside a dedicated focus on developing teams and refining service protocols. Your ability to thrive in a growth-phase environment will be crucial.
Key Responsibilities:
• Oversee end-to-end customer experience across all touchpoints
• Develop, document, and refine service protocols and SOPs




• Build a robust clienteling culture within the team
• Ensure in-store presentations meet brand standards
• Lead and develop team members into future leaders
Requirements:
• Minimum 5 years retail operations experience
• 2 years in a leadership role
• Experience in luxury retail environments
• Proven track record in team development
• Strong communication skills across all levels
Elevate HAVEN's retail performance through exceptional customer service and operational excellence.
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📌 Operations Manager at HAVEN Vancouver
🏢 HAVEN APPAREL
📍 Vancouver