Pontosense builds technology that helps older adults live safely and independently at home. Families gain peace of mind, caregivers stay informed, and organizations deliver better care — without being intrusive.Our impact isn't created at contract signature. It's built through the systems, processes, and tools that turn one successful deployment into a hundred.In this role, you own the operational backbone that makes adoption repeatable and scalable. You'll sit at the intersection of Sales, Product, and Operations, turning real customer usage into documented processes, automated workflows, and tools that remove manual work across the customer lifecycle.This function is actively evolving. You'll work closely with leadership to shape how Customer Operations runs and scales at Pontosense.What you’ll do:Build scalable processes — Turn onboarding and deployment activity into documented, repeatable playbooks that others can execute consistently.Align internal teams — Translate real-world usage into decisions across Sales, Product, and Engineering.Build automation — Identify manual, repetitive work across onboarding,

📌 Customer Systems – Automation Program Manager (Toronto)
🏢 Pontosense
📍 Toronto