Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.IntroductionRobertson is seeking a skilled Experience Strategist to join our client in support of an existing vacancy.Contract Period6 months with potential to extend or convertPay RateStarting from $60 per hourLocationToronto, ONLocation TypeHybrid; onsite 3 days per weekBusiness HoursMonday to Friday; 9AM to 5PMJob Responsibilities: Engagement FocusIdentify AI powered opportunities across wholesaler, marketer, and institutional operations workflowsFocus on marketing operations as an initial priority initiativeBring structure to ambiguous problem spaces through clear frameworks, maps, and narrativesShape near and future state experiences that illustrate how AI can unlock efficiency, value, and adoptionPartner with cross functional teams: Experience Design, Digital Product, AI, Engineering, Distribution, Marketing, Operations, Sales EnablementCreate compelling insight-driven deliverables that accelerate alignment and decision‑makingKey DeliverablesCurrent‑state workflow assessments across Retail & Institutional based on relevant initiativesAI opportunity maps and prioritization frameworksService blueprints, journey maps, and future‑state experience conceptsVisualized AI use cases, storyboards, and concept narrativesExecutive‑ready strategic decksWorkshop facilitation + synthesized outputsExperience & Qualification Requirements5-7+ years in experience strategy, service design,



or digital strategyProven ability to identify and shape AI enabled opportunitiesStrong service design craft (journey mapping, blueprinting, JTBD, workflow analysis)Exceptional storytelling and visual communication skills (PowerPoint, Figma, Mural)Nice to have experience in complex, matrixed environments; financial services experience with retail and/or institutional experience preferredBackground ScreeningBackground screening is required as part of the onboarding process. The type of screening required (criminal, credit, or other verifications) will vary based on the position and client requirements.AI Technology in Application ReviewWe use AI technology as part of our application review process to assist with screening and assessment. All applications are also reviewed by our recruitment team.How to ApplyIf you are a motivated skilled looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson & the clients we represent value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.Equal Opportunity StatementRobertson & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Robertson is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.#J-18808-Ljbffr

📌 Experience Strategist (Toronto)
🏢 RobertsonLtd.
📍 Toronto