Join Rcs Construction Company as an IT Service Desk Technician in Bedford, NS. Facilitate seamless IT support and enhance user experience across multiple locations.
Rcs Construction is expanding its IT team and looking for an IT Service Desk Technician. Ideal candidates will have 1-2 years of experience in a customer-facing IT environment, providing essential support for Microsoft 365 and related technologies. You'll monitor tickets, deliver remote assistance, and ensure efficient onboarding for staff.
Key Responsibilities:
• Act as first point of contact for IT inquiries
• Resolve Tier 1 issues related to software and hardware
• Manage and prioritize support tickets efficiently
• Support onboarding and setup for new employees
• Maintain detailed documentation of IT activities
Requirements:
• Education in Information Technology or related field
• 1-2 years of experience in technical support
• Familiarity with Microsoft 365 and remote support tools
• Strong organizational and troubleshooting abilities
• Effective communication skills for diverse users
Bring your technical skills and a team-oriented spirit to Rcs Construction's vibrant IT team.
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