Step into the position of Manager, Operations Controls and Governance at Manulife, focusing on operational risk management in a hybrid work setting. Your role will center on identifying and mitigating key risks.

As part of the Canada Operations team, you will oversee the critical Operational Risk Management Framework, ensuring alignment with business objectives. You will lead initiatives relating to Corrective Action Plans and project risk assessments, leveraging your 5-7 years of experience in business processes and controls. Your role will also require engaging with operational leaders for audit processes, ensuring compliance with relevant standards.

Key Responsibilities:



• Manage execution of the Operational Risk Management Framework components • Oversee Corrective Action Plans delivery and strategy • Lead assessments on projects affecting operational risks • Drive audit engagements, gathering necessary evidence • Analyze root causes of operational errors and risks

Requirements: • 5-7 years in operational risk or controls management • Knowledge of Insurance and Contact Centres • Proven experience in team leadership and coaching • Exceptional communication skills for stakeholder interaction • Analytical mindset adept at critical thinking

Your leadership will play a crucial role in enhancing operational effectiveness within Manulife. #J-18808-Ljbffr

📌 Manulife Operations Control Manager Role (Winnipeg)
🏢 Manulife Financial
📍 Winnipeg