Elevate your engineering career at Giatec as a Lead Support Engineer, specializing in AI solutions and operational excellence. Ideal for those passionate about building smarter concrete technologies and agile team dynamics.As Giatec's Lead Support Engineer, you will lead the Bedrock team, ensuring the health of the Giatec 360 platform. This hands-on role requires building AI agents for production support and maintaining top-tier system performance. Your expertise in debugging and incident response will help streamline operations while mentoring a rotating team.Key Responsibilities:Build AI agents for issue triaging and resolutionOwn Tier 2 and 3 engineering support escalationsMonitor and ensure application health and integrityLead on-call rotations providing 24/7 supportAutomate deployment processes and CI/CD gapsRequirements:5+ years in software engineering or production supportExperience with AI agents and LLM toolingStrong debugging skills across tech stacksSolid grounding in monitoring and deployment automationExcellent written communication for documentationDrive innovation in AI-driven support practices while enhancing reliability and customer experience at Giatec.

📌 Ai-Focused Support Engineer At Giatec (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Giatec Scientific
📍 Riviere-des-Prairies—Pointe-aux-Trembles