Requisition ID: Join a purpose driven winning team, committed to results, in an inclusive and high‑performing culture.ResponsibilitiesDesign and build and update ITSM Governance ModelCreate and maintain governance documentationProcess and governance analysisWork with business stakeholders, platform team and representatives from CIO areas to identify and document process and governance improvements.Work with various teams including reporting, risk, software development, and operations and SRE to ensure that all technical and business requirements are being met and that work receives the appropriate level of priority.Support the department initiatives during development and execution, involve stakeholders (e.G. risk, legal, audit) as required.Work in collaboration with the ITSM Process/Product Owners, ITSM Platform team, and Engineering areas to champion ITSM culture and practices.Help with internal and external communication, improve transparency and radiate information.Champion a customer focused culture to deepen client relationships and leverage broader

📌 Senior Analyst, Itsm Governance (Toronto)
🏢 Scotiabank
📍 Toronto