Our client, a household name in the Kitchen and Bath sector, has asked us to source a hands‑on Bilingual (French) Customer Service Supervisor to lead and support a team of Associate Product Consultants. This role is critical in ensuring customers receive exceptional service while maintaining product knowledge, warranty standards, and seamless day‑to‑day operations. You'll need prior experience managing a remote team.DO NOT apply for this job if you are not fluent in French and English!Bilingual Customer Service Supervisor – Job DetailsUp to $93K total compensation, including bonus!Up to 4 weeks vacation!*Required to be in the office 1–2 days a weekBenefits on the first day of employment3% RRSP contributions after 1 year of service, and an additional 5% matching of employee contributionsBilingual Customer Service Supervisor – Job ResponsibilitiesOversee performance and provide mentorship for a team of 15–25 associatesHandle scheduling and maintain accuracy of timecards (Workday/IEX)Collaborate closely with Contact Center Operations to meet service targets and resolve escalationsDrive team success by setting and monitoring efficiency, cost,



and satisfaction goalsLead and support sales and engagement initiatives that align with business prioritiesEnsure compliance with audit requirements and internal proceduresSupport team members with advanced customer issues and system troubleshooting (SAP/C4C)Strengthen communication across internal groups such as Sales, Operations, Quality, and Product ComplianceIntroduce and implement process improvements that enhance workflowsRecruit, train, and plan for succession to maintain optimal staffing levelsPromote continuous learning and professional growth for yourself and your teamTake on special projects as assigned and provide backup support to the Consumer Services ManagerBilingual Customer Service Supervisor – Job QualificationsFluency in French and English (written and verbal)Minimum of 2 years of supervisory experience (call center background preferred)Post‑secondary education in Business or a related fieldExperience in training a “Remote Team” is requiredUnderstanding of contact center tools, systems, and industry trendsStrong communicator and negotiator with the ability to engage at all levelsConsistent leadership presence, both customer‑facing and behind the scenesOrganizational strength and ability to multitask in a fast‑paced environmentInnovative, solutions‑oriented approach with robust change management abilityIn‑office attendance required 1–2 days a week (or as needed)If you are ready to take on a leadership role where you can mentor, motivate, and elevate a consumer service team, we’d love to connect.Referrals increase your chances of interviewing at KIT Recruitment by 2xEtobicoke, Ontario, Canada#J-18808-Ljbffr

📌 Customer Service Supervisor (Oakville)
🏢 KIT Recruitment
📍 Oakville