Referral Coordinator – Lifemark Father David Bauer Arena Location: 2424 University Drive NW, Calgary, AB, T2N 3Y9
Status: Permanent Full Time
Expected Schedule: 9:00 a.m. to 5:30 p.m. with flexibility for coverage

Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? If so, come and join us as a Referral Coordinator at Lifemark Father David Bauer Arena , a Lifemark Health Group clinic, Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a Referral Coordinator who shares this same philosophy.

At Lifemark, we walk the talk of our company Core Values: “We have fun” , “We strive for simplicity” , “We trust each other to do the right thing” , “We go the extra kilometre” and “We belong here” .

Why Lifemark?

Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team

Supportive and collaborative administrative team

Positive and comforting work environment

Opportunities for growth within a national company

Nationally recognized brand with a strong digital presence

Qualifications & Core Competencies
The ideal candidate will have:

High School Diploma or equivalent required; post-secondary education in Medical Office Administration or related field is an asset





Strong organizational and multitasking skills in a fast-paced environment

Knowledge of third-party funding programs (MVA, WCB, LTD, PCVRS, PCI, GAIT)
Excellent communication and stakeholder management

High attention to detail

Ability to manage multiple priorities

Previous experience in a physiotherapy or multidisciplinary healthcare clinic is considered a strong asset

Core Responsibilities

Referral & Intake Management

Manage and triage incoming referrals for MVA, PCVRS, LTD, PCI, Gait and OPPT WCB programs

Coordinate intake and ensure timely scheduling of services through multiple channels (eg: Email inboxes, RMS, CareHub)

Assign case management tasks for outpatient and interdisciplinary programs

Maintain referral tracking systems and workflows

Scheduling & Care Coordination

Book and coordinate multidisciplinary services (Psychology, OT, Kinesiology, Physiotherapy, specialized services – Vestibular therapy, Pelvic, PCI, Gait)

Engage appropriate providers based on program requirements and provider specialized training

Maintain treatment counts and monitor utilization within approval timelines

Support interdisciplinary service coordination

Program Administration

Manage approvals and authorizations

Submit reports and required documentation

Ensure adherence to program guidelines





Maintain communication with providers

Billing & Financial Processing

Post charges for PCVRS, LTD, PCI & GAIT

Submit claims through EHC portals & document in LPS for MVA and LTD as required

Complete sundry billing (e.g., WCB) based on tracking sheet

Ensure accurate and timely invoicing for OPPT WCB, PCI & GAIT

Communication & Stakeholder Coordination

Act as primary contact for patients, referrers, and case managers

Communicate updates on treatment, approvals, and scheduling with providers and patients

Collaborate with internal teams and external coordinators from other clinics.

Quality Assurance & Compliance

Review and QA/QC MVA & OPPT WCB reports prior to submission

Ensure documentation meets funder standards

Maintain compliance with program requirements and policies

Systems & Administrative Support

Maintain tracking systems for referrals, approvals, and billing

Add/update provider profiles in EHC

Support clinic operations and provide CC coverage as needed

Inclusion
We are committed to creating an inclusive setting where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation
Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent @lifemark.ca

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📌 REFC-REFC-Referral Coordinator (Alberta)
🏢 LifeMark Health
📍 Alberta