About the Role We’re looking for an experienced Collections Officer who can confidently follow up on overdue accounts and work with US-based customers.You should be persistent and firm without being aggressive, with solid English communication and follow-through.
What You'll Do Make outbound calls and send emails to follow up on outstanding payments.
Handle customer objections and payment delays professionally.
Follow up consistently on payment commitments.
Maintain accurate records and next steps.
Work toward daily and weekly collections targets and KPIs.