Calgary Tech Centre, 3131 114th Ave SE, Calgary, Alberta, Canada

Job Description
Posted Wednesday, August 26, 2026 at 8:00 AM

Company Name:

Job Location:

Calgary, AB (Tech Center)

Job Type:

Full-time, Permanent

No. of Openings:

01

Job Requirement(s):

Internal Job Title:

Travel across Canada and USA up to one weekper month

Reports To:

PBS is the fastest growing Dealership Software – All Inclusive Business Platform vendor in North America and we’ve only just begun!”

The Chance:

At PBS, we’re transforming how people buy and service vehicles—one dealership at a time.With almost 40 years in the industry, we’re the third-largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, and we’re growing fast.

We treat our customers as partners and friends, offering a powerful, all-in-one software suite that supports every aspect of dealership operations—from sales and service to inventory and accounting.

At PBS, we are committed to supporting your professional growth. Your career path here can evolve in alignment with your skills, interests, and aspirations.

The Role:

PBS Systems is lookingfor a Sales Support Analyst to join our Client Services team. As a Sales Support Analyst, you will provide excellent support to our new and existing customers in the Sales module of our software. By assisting customers during development, install and training processes of their new dealership software. You will be assisting the customer with new software install training as well as online/on the phone assistance.

Responsibilities:

Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat,



etc.) within our department and ensuring they are addressed in a professional and timely manner

Logging and documenting all customer interactions within our ticketing system and escalating matters as required

Collaborating with other groups/departments to streamline service delivery

Identify opportunities to drive process improvements that positively impact the client’s experience

Develop knowledge and understanding of our software and the supporting Infrastructure

Achieve program certification within your primary group within 3 months and additional program certification/s within 18 months

Maintaining a high level of punctuality as well as a consistent, reliable attendance standard

Achieving and exceeding KPI targets and other metrics defined by the department

Available to travel at least one week per month throughout the US and Canada

Keeping abreast of software enhancements and new releases, by attending Apogees and reviewing release notes

Commit to ongoing personal development and cross-training as recommended by your Team Lead

Achieve program certification within your primary group within 9 months and additional program certification(s) within 18 months

Contribute to our Knowledge Base to support team processes, knowledge exchange and advance project outcomes

Qualifications:

High school diploma





Must have Valid Driver’s license

Excellent computer skills with proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.

Previous customer service, helpdesk or dealership experience will be considered an asset

Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing

Strong decision making and analytical abilities

Detail oriented

Effective time management and organization skills

Ability to work independently and within a team environment

What we offer:

Professional Development – Continuous training, industry certifications, and clear pathways for career advancement

Travel Opportunities – Travel to locations across Canada, the U.S., and the Caribbean

Comprehensive health benefits – Medical and dental coverage to support your well-being

Paid Time Off – PTO to help you recharge and maintain work-life balance

Inclusive culture – A collaborative, supportive team environment where your ideas and voice truly matter

Employee recognition – Regular appreciation programs and performance-based incentives

Competitive compensation package

Competitive annual base salary ($49,000k/yr. - $59,000k/yr.)

Up to $4,800 per year in product certification bonuses

Outstanding travel incentive bonuses

Additional performance incentives

Attractive employee referral bonuses

Staff discounts – Exclusive savings with partners such as GM, Dell, and more

PBS Systems is an employment-equity employer.

Calgary Tech Centre, 3131 114th Ave SE, Calgary, Alberta, Canada

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📌 Support Analyst (Sales Module) (Alberta)
🏢 PBS Systems
📍 Alberta