Transform eBay’s UX research operations as the Systems Director. Focused on enhancing customer insights, this role is central to reshaping user experience engagement processes and technologies.

In this essential leadership position, you will guide the long-term vision of eBay's research infrastructure. Overseeing participant recruitment and leveraging AI tools, you will enhance operational capabilities across the organization. Your responsibility includes aligning various teams to streamline research processes and impact the e-commerce experience positively.

Key Responsibilities:
• Define and implement UX research systems vision
• Lead initiatives for participant recruitment and study management
• Automate research workflows to enhance data quality




• Develop capabilities for managing customer panels
• Foster cross-functional collaboration for research excellence

Requirements:
• 15+ years in UX Research or related fields
• Expertise in managing research technologies and compliance
• Solid track record in building engaging research frameworks
• Experience in leading transformations in complex environments
• Excellent leadership and executive influence skills

Bring your vision and expertise to elevate eBay’s UX research and customer connection methodologies.
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📌 eBay UX Research Systems Director (Ontario)
🏢 Socket.dev
📍 Ontario