Elevate your career with Manitoba Hydro as an Indigenous Customer Engagement Specialist in Winnipeg. This role focuses on delivering exceptional customer service and building trust through effective communication.

As a vital member of our team, you'll address inquiries, provide guidance, and resolve concerns across various communication channels. Successful candidates will thrive in a dynamic workplace, leveraging their empathy and problem-solving skills. Your efforts will directly impact customer satisfaction and contribute to the reconciliation with Indigenous communities.

Key Responsibilities:
• Deliver exceptional customer service for billing and collections
• Educate customers about our products and services




• Respond to gas service and emergency calls following protocols
• Support various billing transactions and late payment inquiries
• Work fluidly across queues and assist in emergencies

Requirements:
• Grade 12 education or equivalent with math skills
• Minimum of two years customer service experience
• Fast-paced experience in contact centers or related fields
• Proficiency in Word and Excel
• Bilingual in French and English is an asset

Utilize your customer service excellence, empathy, and engagement skills to make a difference at Manitoba Hydro.
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📌 Customer Engagement Specialist Manitoba Hydro
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