SKILLED TRADES ONTARIO SSR.SRSENIOR PROCESSING CONSULTANT

JOB OPPORTUNITYPosition Title: Senior Processing ConsultantPosition Type: Regular, Full-Time – OPSEU representedFull-Time Locations: Vaughan, Durham, Peterborough, Mississauga, Toronto, Barrie,Hamilton, Ottawa, Kingston, London, Kitchener, WindsorPart-Time Locations: Belleville, Barrie, Kingston, Cornwall, Pembroke, Thunder Bay,Job Band: 4Salary Range: $27.68 to $33.07/hourHours of work: 36.25 hours/weekReporting to: Regional Manager, Apprenticeship ServicesThis posting is applicable to: Internal/External ApplicantsSkilled Trades Ontario (STO) is a Crown agency responsible for skilled tradescertification in Ontario, which includes:

standards and certification exams.

Administering apprenticeship programs, including approving apprentices and sponsors, registering training agreements and assessing applications for apprenticeship program completion.

Issuing certificates of apprenticeship to completed Ontario apprentices.

Assessing experience and qualifications of individuals who have not completed

Administering exams, including certifying exams, in all trades subject to certifying exams.

Issuing Certificates of Qualification in all trades with certifying exams.

Renewing Certificates of Qualification in compulsory trades.

Maintaining a Public Register of people authorized to work in compulsory

Researching apprenticeships and the trades.

The Senior Processing Consultant reports to the Regional Manager, ApprenticeshipServices within the Regional Operations team. This position ensures information ishandled confidentially, entered accurately into our database, and filed appropriately. Itsupports Skilled Trades Ontario’s client-facing and operational functions, includingapplication processing, administrative support, exam invigilation, and inventory logistics.The role requires a high level of professionalism, attention to detail, and adaptability toshifting business needs.

Responsibilities:Processing Tasks

Reviews, validates, and processes applications for clients.

Creates and maintains records for Skilled Trades Ontario ("STO") clients.

Supports the policies and procedures set out by STO, and ensures information is handled confidentially.

Handles all files and data in accordance with both STO and applicable Government guidelines and regulations.





Enters accurate and reliable data into the appropriate database in accordance with STO’s standards, guidelines, and policies.

Reviews and validates data reports for accuracy and completeness.

Understands the functionality of the various datasets used within STO.

Performs advanced searches of the database and common folders.

Gathers information and retrieves archived documents from various databases, common folders, and offsite storage as required.

Accesses, updates, and uploads files and forms via electronic transport such as FTP as required.

Supports Group Sponsor initiatives including but not limited to registration activity and exam administration.

Exam Invigilation & Inventory Management

Coordinates and participates in the Invigilation of Certificate and Qualification

Support the secure handling, tracking, and movement of exam inventory throughout the province.

Maintains accurate records of exam materials, including distribution, return, and storage.

Liaises with regional staff and couriers to ensure timely and secure transport of exam assets.

Escalate critical incidents to Management as required.

Troubleshoot hardware, software, and connectivity issues to minimize disruptions

Document support cases, incidents, and feedback to contribute to continuous improvement of exam processes.

Collaborate with IT and Exam Administration teams to ensure readiness and resolution of technical issues before and during exams.

Other Duties

Other duties as assigned.

Qualifications

One (1) to two (2) years of experience in a similar role.

Knowledge of administrative policies and procedures and the ability to coordinate.

Familiarity with administrative practices to provide a variety of administrative services.

Knowledge of filing and records management processes and best practices to develop and maintain various manual and computerized filing systems.





Understanding of the operations and capabilities of various standard office software programs, including word processing.

Tact in handling and coordinating confidential information.

University degree or College diploma would be considered an asset.

French is considered an asset.

Skills Include

Knowledge of exam session operations, including logistical and technical supportrequirements.

Familiarity with incident management and escalation protocols in high-stakes

Understanding of hardware, software, and connectivity systems used in digital and

Ability to monitor live sessions and identify compliance issues or technical risks.

Strong problem-solving and analytical skills to assess and resolve real-time

issues.

Effective communication and collaboration skills to support invigilators and internal

stakeholders during exam events. Basic arithmetic to process trade qualifier andother fees.

Oral and written communication skills to facilitate communication and informationflow for the team, and to prepare unit-level administrative processes and relatedmaterials.

Teamwork skills to work in a team environment.

Organizational skills to coordinate a range of office administrative matters for the

unit.

What STO Offers

Work-life balance

Comprehensive health and dental perks

RRSP matching (up to 6%)

Employee Assistance Program (EAP) through TELUS Health with employee perks

Our Recruitment Process Includes

Step 1: Resume Screening

Step 2: Phone Screening

Step 4: Selection

Step 5: Offer of Employment

Skilled Trades Ontario embraces diversity and is committed to creating an inclusive workplace. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds,allowing us to benefit from a wide variety of experiences and perspectives. In accordance withthe Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, andSkilled Trades Ontario’s Accommodation Policy, accommodation will be provided at any pointthroughout the hiring process, provided the candidate makes their accommodation needs knownto Skilled Trades Ontario. We welcome applications from all qualified persons.

Skilled Trades Ontario is an equal opportunity employer.

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📌 Sr. Processing Consultant (Ontario)
🏢 Skilled Trades Ontario
📍 Ontario