Join Bell as a Program Manager to lead AI-driven transformations in customer solutions. This role focuses on guiding key initiatives for call center technology across a hybrid work model.

As a strategic Program Manager, you will implement significant projects aimed at enhancing customer experience through AI solutions. Your expertise in managing complex programs within a rapidly evolving landscape is crucial for the success of this initiative. You'll lead the Google CCaaS implementation while ensuring alignment with business objectives and optimizing strategy.

Key Responsibilities:
• Drive Google CCaaS program management and execution
• Oversee Agile project delivery and stakeholder collaboration
• Manage Legacy IVR systems decommissioning and migration plans




• Develop AI-powered optimization roadmaps with stakeholders
• Ensure program alignment with strategic business goals

Requirements:
• Bachelor’s degree in a related field; Master’s preferred
• 8-10 years of program or project management experience
• Deep understanding of CCaaS and Google Cloud CCAI solutions
• Proven record in managing technology transformations
• Strong leadership and communication skills

Lead impactful AI initiatives at Bell, transforming customer engagement through cutting-edge program management.
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📌 Program Manager for AI Solutions at Bell (Ontario)
🏢 Bell Canada
📍 Ontario