Housekeeping is what gives hotels the ‘wow’ factor. It’s the moment that guests walk into the hotel and are impressed, then enter their bedrooms and think ‘wow, this looks wonderful’. To deliver a great guest experience – a Room Attendant will clean and service guest rooms so everything is spotless and prepared for guests.

Duties and responsibilities

Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash/rubbish, etc.

May include cleaning of the kitchen area, room refrigerator, coffee/tea maker, cups, glasses, silverware, etc.

Wear safety protection equipment as provided in line with department regulations and any local legislative requirements

Handle and store chemicals in line with hotel regulations and any local legislative requirements

Greet and acknowledge guests

Notify supervisor when service is complete so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures

Report to supervisor needed repairs or unsafe conditions

Follow established safety procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behaviour to the supervisor or manager on duty

Respond to guest complaints, special requests and take action to ensure guest satisfaction

Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping

Report, turn in, and/or log all lost and found items according to established procedure

This job requires the ability to perform the following:

Carrying or lifting items weighing up to 45 pounds / 20 kilograms and ability to push/pull medium to large weights/objects

Frequently standing up and moving about the facility





Frequently handling objects and equipment to maintain the facility

Frequently bending, stooping, and kneeling

Able to work alone as well as being a team member

Other

Communication skills used frequently when interacting with guests and employees

Basic reading, writing, and math abilities are used often when reading room assignments, completing checklists, replacing room linens and amenities

Have the ability to work a flexible schedule including nights, weekends and/or holidays

Job Types:
3-month contract with possibility of renewal and/or transition to permanent position.

On-site parking

Adaptable Language Requirement:

French not required.

Schedule:

8-hour shift

Day shift

Evening shift

Monday to Friday

Weekend availability

Ability to commute/relocate:

St. Catharines, ON L2R 5L3: reliably commute or plan to relocate before starting work (required)

Experience:

Must have large-volume, hotel housekeeping experience

Additional Opportunities Available
Heart of Niagara Hotels is currently hiring for multiple positions across several of our hotel properties. During the application process, candidates will have the opportunity to indicate a preferred property location. While we will make every effort to consider these preferences, final placement decisions will be based on position availability, qualifications, and overall fit as determined during the interview process.

Accessibility Accommodation Notice:
Heart of Niagara Hotels is committed to fostering an inclusive and accessible work environment. We are an equal opportunity employer and welcome applications from all qualified individuals. Accommodation is available upon request throughout the recruitment, selection, and employment process for applicants with disabilities. If you require accommodation, please contact Human Resources to make appropriate arrangements.

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📌 Room Attendant - Contract (Ontario)
🏢 Push Operations
📍 Ontario