IndigenousCustomerEngagementSpecialist
Winnipeg,MB
ManitobaHydroisconsistentlyrecognizedasoneofManitoba'sTopEmployers!WearealeaderamongenergycompaniesinNorthAmerica,recognizedforprovidinghighlyreliableserviceandexceptionalcustomersatisfaction.JoinourteamofManitoba'sbestaswecontinuetobuildacompanythatchampionssafety,supportsinnovation,anddeliversonourcommitmenttocustomerservice-whileactivelyfosteringadiverse,equitable,andinclusiveworkplacereflectiveofthecommunitiesweserve.
GreatBenefits Competitivesalaryandcomprehensivebenefitspackage.
Defined-benefitpensionplanforlong-termfinancialsecurity.
Nine-dayworkcycle,typicallyresultingineveryotherMondayofftosupportabalancedapproachtowork,familylifeandcommunity.
PositionOverview Weareseekingindividualswhoaremotivatedtoprovideexceptionalserviceandbuildtrustwitheveryinteraction.Youmustbepersonable,empatheticandenjoyworkinginadynamic,fastpacedworkenvironment.Youmusthaveapassionforcuriosityandthriveinaworkplacethatisbuiltonteamwork,diversityandintegrity.
Inthisrole,youwillserveasatrustedpointofcontact,respondingtoinquiries,offeringguidance,andresolvingconcernsthroughvoice,andothercommunicationchannels,allwithafocusonclarity,empathy,andserviceexcellence.Keytasksandresponsibilitiesincludeinteractingwithcustomersinanaccurate,timely,andfriendlymanner,activelylisteningforissuesandprovidingcustomizedsolutions,andofferingsupporttoprovideapositivecustomerexperience.Youwillstrivetoachievealldesignatedservicelevelsandcontributetothesuccessofservicelevels,enterprisegoals,andultimately–customersatisfaction.




ManitobaHydroiscommittedtoreconciliationwithIndigenouspeoplesinManitoba,andwestrivetohaveaworkplacethatisrepresentativeofthecommunitieswhereweliveandwork.Indigenouscandidatesarestronglyencouragedtoapplyandself-declare.
Responsibilities Provideexceptionalcustomerserviceinaccordancewithmattersofbillingandcollectionsactivities,providingdetailedaccountinformationon:
-Individualtransactions,charges,credits,andbalancesonavarietyofbillingtypes.
-Historicalpatternsandchanges.
-Meterreadingtypesandprocedures.
Educatecustomersonourproductsandservices,suchas:
-EqualPaymentPlan,Pre-AuthorizedPaymentPlan,andonlineCustomerServicePortal.
-EnergyaccountsandLoans&Financingprograms.;
Supportvariousbillingtransactions,including:
-Latepaymentcharges,servicecharges,disputetests,flatrates,rentalsandcontracts.
Respondtogasservice,emergency,andelectricpoweroutagecallsbyfollowingcompanyprocedurestoensurecustomersafetyandpreventpropertydamage.
Workfluidlyacrossqueuesandchannelsasdirected,orasrequiredbyvolumes,completingotherdutiesasassignedanddesignated.
MayberequiredtoworkduringoutagesoremergencyscenariosoccurringoutsidethenormalhoursoftheEngagementCentre.
Qualifications Grade12educationorequivalent,proficiencyinbasicmathematicsandkeyboardingskills.
Minimumoftwoyearsofrelevantcustomerserviceexperience,withpreferencegiventocontactcenterexperience.Experienceintechnicalsupportorcreditandcollectionswouldbeanasset.




Experienceinafast-pacedCustomerServiceenvironmentwhichmayincludeclericaldutiessuchas:answeringphonecalls,dataentry,filing,creatingrecords,emailduties,payingand/ororganizingbillswithinthefollowingindustries:ContactCentre,Legal,Financial,Healthcare,Tourism,orretail/restaurantmanagerialexperience.
ProvenabilitytooperateacomputerandusethebasicfeaturesofWordandExcel.
ProficiencyinbothwrittenandoralFrenchandEnglishlanguageisconsideredanasset.
ExperienceleveragingAItoenhancecustomerexperienceisconsideredanasset.
Notes/Comments ManitobaHydro'sCustomerEngagementCentrehasshiftsrangingbetween7:00am–6:10pm,MondaythroughSaturday.AllshiftsaresubjecttochangebasedonManitobaHydroPolicyandoperationalrequirements.
Theselectionprocessincludesaquestionnaire,astandardizedcomputer-basedtestthatmeasureshowwellacandidate'sabilitiesmatchtherequirementsofthejobandapanelinterview.Applicationswillnotbeconsideredifthequestionnaireisnotcomplete.
SalaryRange Startingsalarywillbecommensuratewithqualificationsandexperience.Therangefortheclassificationis$26.80-$35.09Hourly,$51,352.34-$67,245.88Annually.EmployeesproficientinFrenchwhoareworkingonthe‘Frenchqueue'willbeeligiblefora5%premiumforhoursworkedonthatline.
Applicationdeadline:SEPTEMBER8,2026. WeappreciateyourinterestinManitobaHydroandthankallapplicants.Onlythoseselectedforthenextstageoftheselectionprocesswillbecontacted.
If you require accommodations during the recruitment process or need this posting in an accessible format, please let us know - we're committed to a barrier-free experience for all candidates.

#J-18808-Ljbffr

📌 Indigenous Customer Engagement Specialist (Manitoba)
🏢 Lifeline Ukraine
📍 Manitoba