Customer Care Representative (up to 12 months) Job Category : Customer Relations
Requisition Number : CASUA001637
Posted : August 25, 2026
Full-Time
Hybrid
Locations Showing 1 location
Leduc Head Office
5509 45th St
Leduc, AB T9E, CAN
Description Temporary - Customer Care Representative (up to 12 Months)
JOB POSTING # C14-26
Application Deadline: Until Suitable Candidate is found
Wages: $34.49 - $36.91 per hour
What You Will Do:
This is a temporary, full time position with a contract term of up to 12 months.
In this full-time unionized position of Temporary Customer Care Representative , you will play an essential role within our Corporate Services & Stakeholder Relations team. Current hours of work are work shifts scheduled between 8 a.m. and 6 p.m.
Your responsibilities will include, but are not limited to:
Analyzing and responding to telephone calls, inquiries and requests from both internal and external customers and government agencies;
Generating and dispatching appropriate service orders to field personnel;
Creating and maintaining appropriate records of customer comments, feedback, and payment arrangements in the applicable system;




Receiving and processing natural gas emergency calls from customers and/or emergency services;
Maintaining working relationships with Settlement, Band and Reserve administration;
Maintaining call answer levels to comply with Alberta Utilities Commission requirements and;
Providing after hours on call coverage.
What You Will Bring:
Required qualifications:
Business related Certificate from a recognized post-secondary institution;
Minimum of two years' experience in a call center/telephone customer service environment; and
Specific call center agent or customer service training.
Preferred skills and qualifications:
Excellent spoken and written communication skills; and
Ability to multi-task and work effectively in an environment of constant pressure to meet deadlines and emergencies.
Inclusive Workplace:
At Apex Utilities Inc. , we are dedicated to an inclusive workplace that celebrates the unique strengths, perspectives, and experiences of all our employees. We believe that our differences empower us to become a stronger team, leading to better decisions, innovation, and business results.

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📌 Customer Care Representative (up to 12 months) (Manitoba)
🏢 Apex Utilities
📍 Manitoba