Become the friendly face of the Royal Ontario Museum as a Visitor Experience Concierge. Deliver outstanding service while greeting guests, assisting with ticketing, and managing coat check.

The Royal Ontario Museum is looking for dedicated individuals to join its Visitor Experience team. As a Visitor Experience Concierge, you will help ensure visitors feel valued and welcomed. This position involves managing entry points, assisting at the service desk, and enhancing the overall visitor journey through effective support.

Key Responsibilities:
• Greet and direct visitors efficiently
• Manage coat check operations securely
• Provide assistance with ticketing at service points
• Look for upsell and engagement opportunities
• Address visitor feedback with empathy

Requirements:
• High School Diploma; post-secondary in hospitality is a plus
• Up to 1 year experience in customer service
• Excellent English communication skills
• A proactive approach to guest service
• Must be punctual and detail-oriented

Support engaging visitor experiences at ROM with your keen customer service skills in Toronto.
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📌 Concierge Role at Royal Ontario Museum
🏢 Royal Ontario Museum
📍 Ontario