Join Dye & Durham as a Legal Software Support Consultant, being the go-to source for customer inquiries. Manage a high volume of requests, providing exceptional support around our platforms.

In this customer-focused role, you will handle inbound requests via phone and email, resolving inquiries on platform usage and order submissions. This position requires accurate documentation and a commitment to customer satisfaction, utilizing tools and knowledge resources. Participate in training sessions and improvement initiatives to refine service delivery.

Key Responsibilities:
• Handle inbound support requests via phone and email
• Provide guidance on platform usage and account inquiries




• Resolve basic technical issues using standard procedures
• Document all interactions and resolutions in Zendesk
• Escalate complex issues as necessary to Team Lead

Requirements:
• Solid communication and customer service skills
• Basic troubleshooting experience
• Knowledge of Zendesk or similar CRM systems (asset)
• Experience in customer support or the legal field (asset)
• Proficiency in Microsoft Office

Enable customers to navigate our legal software seamlessly and enhance their experience.
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📌 Legal Software Support Consultant (British Columbia)
🏢 Dye & Durham
📍 British Columbia