Elevate your skills as a Client-Focused Support Analyst with TMX in Toronto. This hybrid role demands exceptional communication and problem-solving abilities to ensure client satisfaction and timely issue resolution.

As a Support Analyst on TMX's Application Support team, you'll engage directly with clients in a rapid-paced environment. You'll provide frontline support, manage service requests, troubleshoot technical issues, and implement system changes, all while maintaining high standards of communication and accuracy.

Key Responsibilities:
• Deliver professional support via phone and ticketing systems
• Troubleshoot technical issues and communicate solutions
• Process client requests and system configuration changes




• Maintain accurate records of client interactions
• Collaborate with internal teams for complex issue resolution

Requirements:
• Experience in customer support within fast-paced environments
• Strong problem-solving and multitasking skills
• Clear verbal and written communication abilities
• Degree or practical experience in relevant fields
• Familiarity with SQL Server and API troubleshooting

Utilize your communication skills and problem-solving abilities to enhance client experience at TMX.
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📌 Client-Focused Support Analyst at TMX (Ontario)
🏢 TMX Group
📍 Ontario