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Maxim Truck and Trailer 1860 Brookside Blvd.
Centreport (Winnipeg), MB R4B 0A7

Maxim Truck and Trailer is currently seeking to fill an Service Writer position at the Head Office located in Winnipeg. The successful incumbent will provide customer service to our customers. This includes unit intake/return and liaising between shop and the customer during the repair process, in order to ensure long-term customer relationships and profitable work for Maxim.

Hours: Monday to Friday 3:30 PM - 12:00 AM midnight

Responsibilities:

Processing customer requests, with a focus on enternal customers. This includes obtaining customer and vehicle information, handling customer complaints, and communications between the customer and the shop.

Preforming unit intake process, which includes checking for previous repairs and checking for warranties.

Providing updates to customers and maintaining communication with the customer on any changes to quotes or additional work required.

Performing current unit check in process. Ensures damages are recorded and signed off by the driver and necessary case files are started to obtain authorization on repairs.

Reviewing internal repair orders to ensure complete and accurate information.

Requirements:

1 to 2 years of experience in the automotive or Heavy-Duty industry





Experience in medium/heavy duty truck (or related) industry is an asset

Customer service experience at an internal or external level is required

Technical product knowledge is preferred

Strong customer service focus & ability to build relationships

A team player that takes initiative and proves a good work ethic

Possess strong listening, problem solving and decision making skills

Basic computer experience: MS Word, Internet, email, keyboarding, data entry

Organized, sets and meets priorities

Strong attention to detail

Ability to work with interruptions

Why choose Maxim?

A competitive hourly wage

RRSP plan with company match

Educational assistance plan

Opportunities for advancement

Strong team environment

Support of a national company

More about us:

We provide quality transportation equipment, parts, and service to our customers.Headquartered in Winnipeg, Manitoba, we are a full service truck and trailer equipment dealer with 16 locations from Vancouver to Montreal.We are proud to be a Canadian company with approximately 450 employees in business for over 40 years.

Maxim Truck & Trailer Donates $50,000 to 10 Food Banks Across Canada

National Trucking Week Capped Off With a Truck Pull at Maxim Truck & Trailer

Maxim Truck & Trailer Raises Over $35,000 for Harvest Manitoba at Charity BBQ

Maxim Gives Free Meals to Truck Drivers During Covid-19

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📌 Service Writer (Evening Shift) (Manitoba)
🏢 Maxim
📍 Manitoba